Frequently Asked Questions

What will I get in my Phivi Box?

Every month or season, we’ll send a personalized selection of treats across cake, cookie, cake pop, and other treat categories. We always focus on delivering great value; we typically send 7-8 artisanal treats per box. Plus, you’ll get surprises along the way. 

How do you personalize my box?

You’re able to set your personal preferences in your Phivi Profile at the time of subscribing. We’ll use your profile to curate your boxes each month. You’ll also have a chance to customize your box by choosing specific categories.

When will my box be delivered?

Expect your favorite box of goodies to ship by the second week of each month or season (depending on the frequency you choose). We’ll get started on your first box as soon as you subscribe, and it’ll be delivered within 14 business days.

How often is my Phivi Box delivered?

Your Phivi box is delivered once a month or once every three months depending on the frequency you choose. Expect your box to ship by the second week of each month or every third month, respectively.

How will the gift subscription be personalized?

Gift subscription boxes will be tailored to the preferences you set at the time of placing an order.

Will gift subscriptions automatically renew?

Gift subscriptions will automatically renew. However, you may cancel your plan at any time and it will become effective after your last paid box. 

I really loved the items in my subscription box. Can I order more of them?

The best part about our subscription boxes is everything you try can be ordered again in a larger quantity for an event, as a gift or to treat yourself! Simply visit Phivi.co and search for the product you like, then pay to confirm your order. It’s that easy. 

I love my box. Can I order them as event favors or holiday gifts and how does that work?

Absolutely! You may order gift boxes similar to the Phivi Box as favors for your event or as holiday gifts. The best part is they are 100% personalized for you – you pick the budget and quantity, as well as the theme, and we will work with you to curate the perfect box.

You may place an instant order here. Or, you may email us at info@phiviapp.com. Either way, one of our customer happiness representatives will reach out to you immediately to personalize the box together.

Can I sell your treats at my retail store?

We’d love to partner with you! Please contact info@phiviapp.com and one of our sales representatives will be happy to help set up a wholesale account.

Do you cater events?

Yes! We cater to events large and small, and provide corporate gift options. Please contact us at info@phiviapp.com.

How are the treats packaged?

We take food safety seriously. All treats are individually packaged in food safe containers that are sealed with a ribbon, sticker or in a gift box. All individual items are then packaged in one larger cardboard box to be shipped to your door.

How fresh are the treats?

We take pride in providing only the freshest and most high quality treats for our customers, and that is why our treats are always made to order. This means that our local bakers make everything about two days before the boxes are shipped. Since our treats are not made with any preservatives or artificial ingredients, they should be consumed within 7 days of receiving them to ensure maximum freshness.

Do you deliver locally?

Yes we do! If you are located within the five boroughs of New York City, and certain parts of Long Island, Westchester and New Jersey, we will hand deliver your Phivi Box to your door.

How can I pay for my order?

You may pay for your order with any of the following payment methods: VISA, Mastercard, Discover, Amex or PayPal account.

How safe is ordering online?

We have taken every precaution to protect your personal and billing information. We do not store any credit card information, and Paypal.com securely underwrites all transactions.

What is your return policy?

All items are final sale. If an item arrives damaged or spoiled, we will gladly replace the item at no additional charge. Please reach out to us at info@phiviapp.com to resolve the issue within 7 days of delivery.

What is the deadline to reschedule, edit or cancel an order?

Because our bakers make all treats to order, we are unable to guarantee that orders can be rescheduled, edited or cancelled within 7 days before they are set to ship. 

To cancel, edit, or reschedule an order submit an edit order or cancellation request by emailing info@phiviapp.com. Please include your order number for faster service.

If your inquiry is received less than 7 business days of your order shipping, or if your order is placed within 7 business days of the scheduled ship date, we will do everything in our power to accommodate your request.  In some cases changes or cancellations will not be possible due to reasons out of our control, such as the shop’s production and shipping schedules. To note, it becomes more difficult for our partner shops to accommodate modifications or cancellations during high season times (near holidays) due to the high volume of orders they are experiencing. 

There are no returns, modifications, or cancellations allowed on any items once shipped.

What if I am not satisfied with the product?

Our goal is to deliver you a fresh and delicious box of treats, and we value your satisfaction. If you are unhappy with your Phivi Box, please email us directly at info@phiviapp.com.

© 2020 Phivi | Made in NYC